✓ Maintained with every resolti release

TENANT KNOWLEDGE CENTER

Answers your team
can trust.

Search setup, policies, Shopify workflows, automation guidance, and everyday helpdesk operations from one maintained source of truth.

SEARCH RESULTS

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AI teammates

Create and customize AI agents

Give each AI teammate a name, specialty, brand voice, knowledge scope, photo, model, and permission policy.

Read guide →AI and automation

How contextual AI resolutions work

Follow the five-step process resolti uses to understand, ground, govern, complete, and learn from customer requests.

Read guide →AI and automation

Test and activate AI procedures safely

Version a plain-English workflow, replay it against tenant conversations, inspect every guarded step, and activate only a tested procedure.

Read guide →Automation and AI

Build automations in plain English

Turn an operating instruction into a reviewable workflow with tenant policies, approvals, and a visible run history.

Read guide →Using resolti

Review Visual Claims And Evidence

Review visual claims and evidence Claims & Evidence gives tenant managers a secure verification queue for damaged-item, wrong-item, missing-item, and delivery-condition evidence. I

Read guide →Workspace management

Review analytics, AI activity, and the audit log

Understand support performance and inspect the validation, approval, and outcome of sensitive actions.

Read guide →Connections

Connect Gmail and manage email conversations

Authorize a tenant mailbox, import threads, receive new messages, and reply in the original Gmail conversation.

Read guide →Email and channels

Connect email without Gmail

Understand the verified sender and forwarding steps for resolti-managed email delivery.

Read guide →Workspace administration

Manage tenant teammates, roles, and approvals

Invite subscribers’ teammates and give each person the minimum access needed for inbox, configuration, billing, and approvals.

Read guide →Getting started

Get started with resolti

Set up your workspace, add teammates, connect your store, and prepare your first AI-assisted conversation.

Read guide →Getting started

Prepare your workspace in Launch Center

Finish setup, simulate customer requests, monitor delivery, move from Gorgias, and measure a 90-day pilot from one guided workspace.

Read guide →Getting started

Guided walkthroughs for everyday ecommerce support

Follow annotated product renders for the inbox, resolti IQ recommendations, Shopify context, replies, and workspace controls.

Read guide →Getting started

Set up Workspace IQ with the guided interview

Import Shopify and website knowledge, confirm store facts, choose voice and empathy, set action guardrails, and create a private accuracy baseline.

Read guide →Getting started

Learn with resolti Academy

Build practical ecommerce customer-operations skills through guided lessons, Commerce Labs, and verifiable resolti certifications.

Read guide →Conversations and inbox

Work in the helpdesk inbox

Understand the queue, conversation timeline, reply composer, AI draft, and ecommerce context panels.

Read guide →Daily support work

Use the Operations Center and verified customer memory

Prioritize approvals and exceptions, inspect AI employee activity, and manage sourced customer facts safely.

Read guide →resolti IQ

Teach resolti IQ from a ticket

Resolve conflicting guidance, fill knowledge gaps, and review reusable workflows without leaving the inbox.

Read guide →Connections and apps

Connect apps from the Integrations directory

Find tenant-scoped connections, understand plan availability, and manage credentials and event access.

Read guide →Connections and apps

Build with the resolti Developer Platform

Create an app, use isolated sandbox data, manage API keys, verify webhooks, and request production review.

Read guide →Shopify operations

Work with customers, orders, products, and subscriptions

Find synced commerce records, open order details without leaving the workspace, and use verified context in support.

Read guide →Shopify operations

Connect Loop, Recharge, or Appstle subscriptions

Connect a subscription provider, synchronize live contracts, and control governed customer actions.

Read guide →Shopify operations

Safely refund, cancel, edit, note, and fulfill Shopify orders

Learn how preflight validation, approval policies, duplicate protection, execution, and audit history protect order changes.

Read guide →AI teammates

How resolti IQ learns from approved work

Reuse safe merchant patterns, understand local decisions, and control what approved replies teach your workspace.

Read guide →Content and marketing

Create and publish automatic Shopify blogs

Configure Content Studio to generate, review, schedule, and publish complete SEO-ready Shopify blog posts.

Read guide →Using resolti

Ask Operator About Your Workspace

Ask resolti IQ about your workspace Ask resolti IQ is a local-first conversation bar for tenant managers. It answers ecommerce and helpdesk questions from the active workspace, pri

Read guide →Using resolti

Manage Verified Product Intelligence

Manage verified product intelligence Product Intelligence is the tenant-controlled source of truth for product guidance. It combines the Shopify catalog with approved claims, evide

Read guide →Using resolti

Run Safe Commerce Experiments

Run safe commerce experiments Experiment Lab lets tenant managers test guidance before making it a standard part of support. Supported tests include reply guidance, recommendations

Read guide →Workspace management

Manage your resolti plan and billing

Review your plan, current usage, projections, autonomous resolutions, overages, alerts, and optional spending controls.

Read guide →Workspace setup

Manage additional companies and brands

Add plan-included company or brand workspaces, keep their customer data isolated, and switch between them from one account.

Read guide →Getting started

Move conversations from Gorgias

Preview a Gorgias JSON export, confirm record counts, import tenant-scoped history, and safely roll back import-created conversations.

Read guide →Daily support work

Organize inbox work with views, collaboration, and service targets

Build reusable queues, coordinate with teammates, update tickets in bulk, and monitor tenant-configured response targets.

Read guide →Connections

Connect Shopify and verify commerce context

Install resolti for one tenant, sync commerce context, and review Shopify knowledge before resolti IQ can use it.

Read guide →Integrations

Facebook and Instagram messages and comments

Connect Meta so Page messages, Instagram messages, and comments arrive in the resolti inbox.

Read guide →AI and automation

Review reply quality and coach agents

Use AI Supervisor to inspect factuality, policy, tone, completeness, and promise safety across human and AI replies.

Read guide →Conversations and inbox

Use macros and smart variables

Build reusable #phrases that insert verified customer, order, tracking, subscription, product, and brand information.

Read guide →Account and billing

Use the resolti Partner Portal

Apply as an agency, creator, or referral partner and manage tracked links, creative, earnings, and payouts.

Read guide →Knowledge and self-service

Build the tenant knowledge base

Publish product and policy facts for agents, AI replies, and the customer-facing live chat help experience.

Read guide →Using resolti

Conversation Intelligence And Csat

Conversation intelligence and customer satisfaction resolti adds a reviewable intelligence layer to every customer conversation. It helps your team understand the request, organize

Read guide →Using resolti

Detect And Coordinate Support Incidents

Detect and coordinate support incidents Incident Center groups recent conversations by recurring support issue so managers can see a spike before it becomes a larger operational pr

Read guide →Using resolti

Import Store Knowledge

Import store knowledge Store policies and product guidance can be added to your workspace without copying every page by hand. Imported content is saved as a private draft first, so

Read guide →Using resolti

Performance Revenue And Customer Trends

Performance, support outcomes, and customer trends resolti combines day-to-day service metrics with ecommerce signals so teams can act before a customer issue becomes a fulfillment

Read guide →Workspace management